Patient Information

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The following is a list of protocols that is required from the patient regarding certain practices before, during and after their treatment

A more detailed document can be found in the the COVID heading in the "Return to Practice" section including full cleaning, screening, and PPE protocols required by the therapist

Symptoms of COVID-19 are similar to other respiratory illnesses and seasonal allergies.  An appointment must be cancelled immediately if you present with even mild symptoms that may be signs of COVID-19 including: 

Fever, Cough, Chills, Shortness of breath, Sore throat or pain with swallowing, Stuffy or runny nose, Loss of sense of smell, Headache, Muscle aches, Fatigue, Loss of appetite

COVID-19 Symptoms may range from mild to severe. Patients are required to cancel appointments if they experience what they determine to be ‘just the sniffles,’ ‘seasonal allergies’ or ‘just feeling under the weather,’ on the day of their appointment.

Patients must not have not been in contact with anyone displaying illness, or signs and symptoms of COVID-19  or travelled outside BC within 14 days prior to their treatment.

Wearing masks are recommended while in our clinic space, but are not required. If you have a mask and wish to wear one, you are asked to bring it with you and wear it when you arrive.

Only 1 patient/person is permitted in the clinic space at any given time. Patients must arrive unaccompanied.

The therapist and the patient will both maintain a space of 2 meters (6 feet) distance between each other in all clinic areas outside the treatment room.

Patients are asked to arrive on time and not early or late for appointments. Patients are required to wait in their vehicles or outside the clinic, until the therapists comes to the clinic door to call them in.

The clinic door will be locked behind them to prevent anyone else from entering the space during the course of their treatment.

Patients will be asked to keep all larger personal belongings on the treatment room chair and smaller items on the countertop, which can and will be sanitized between patients. 

Immediately upon entering the clinic space the patient must go directly to the hand washing sink without touching anything inside the clinic and wash their hands with soap and water for at least 20 seconds and then dry thoroughly, 

Cash will not be accepted at this time. A wireless Point of Sale system with Tap is available for card use. In the event that this does not work, manual entry under direction of patients verbal cues will be performed.  The POS machine will be sanitized between each patient.

Receipts will be emailed, not printed.

Coronavirus can be transmitted by touch if droplets are on the hand when it touches the face, as it can transfer those infected droplets to the mouth, nose or eyes.

Intra-oral and external TMJ treatments will not be conducted at this time.

Musculature of the face will not be palpated or treated at this time.

Patients are encouraged to wear mask while in our clinic and while receiving treatments

While masks are encouraged, they are NOT required during the treatment. We understand that there are various reasons that people may feel uncomfortable wearing a mask for the duration of the treatment, therefore it is your decision whether you choose to wear one at this time.

Your therapist may ask you to wear a mask while laying face up for neck treatment, due to the close proximity to each others faces. If you do not have a mask in this situation and your therapist feels more comfortable with masks, one can be provided. 

If your therapist is choosing not to wear a mask, you may ask your therapist to wear one

In the current environment of COVID-19 risk, informed consent requires that the patient be informed and understands that:

Any massage therapy treatment involves some risk of COVID-19 transmission;

The therapist is following protocol to help reduce or mitigate risk where possible, but that risk cannot be reduced to zero;

The patient consents to the treatment despite some risk;

And the RMT will document the your consent in advance and at every treatment

Additional time has been scheduled between patients to allow for thorough cleaning of the treatment room.

Hands on time in the treatment room will be moderately reduced to accommodate the added hand washing protocols by both therapist and patient, increased sanitizing requirements, and informed consent questionnaires performed during each treatment. 

All high touch surfaces will be cleaned and disinfected between patients